Eastern Touch Freight LLC – Terms and Conditions of Service

Last Updated: 12 Sep 2025

1. Definitions

• “Company” means Eastern Touch Freight LLC.

• “Customer” means the person or entity who engages the Company for Services.

• “Services” means the freight forwarding, logistics, cargo handling, and related services provided by the Company.

• “Shipment” means the goods, documents, or parcels tendered by the Customer for transportation.

2. Scope of Services
The Company acts as a Freight Forwarder and Logistics Provider. We arrange for the transportation, storage, and handling of shipments via various carriers (air, sea, land) on behalf of the Customer. Unless otherwise agreed in writing, the Company is not a “carrier” and does not assume the liabilities of a carrier.

3. Quotations and Rates
All quotations provided are valid for 30 days unless otherwise stated. Rates are based on current fuel costs, currency exchange rates, and applicable surcharges. The Company reserves the right to amend quotations if there are changes in these factors or if incorrect information was provided by the Customer.

4. Customer Obligations
The Customer warrants that:

• The Shipment is properly described, classified, packaged, marked, and labeled for transport.

• All applicable laws and regulations of the UAE and any country to/from/through which the Shipment may be carried have been complied with.

• The Shipment does not contain prohibited or dangerous goods (e.g., explosives, flammable items, weapons, narcotics) unless declared in writing and accepted by the Company.

• All necessary documentation (commercial invoice, packing list, certificate of origin, etc.) is accurate, complete, and provided in a timely manner.

5. Dangerous Goods
The Customer must declare any dangerous goods. Failure to do so will result in the Customer being liable for all losses, damages, delays, fines, penalties, and expenses incurred by the Company.

6. Payment Terms

• Invoices are due for payment within [e.g., 14 or 30] days from the date of invoice (“Credit Terms”).

• The Company may require advance payment or a bank guarantee for new Customers or high-value shipments.

• Interest on overdue invoices shall accrue at the rate of [e.g., 1.5%] per month.

• The Customer shall pay all amounts due without any deduction, set-off, or counterclaim.

• The Company has a general lien on any Shipment and documents in its possession for all sums due from the Customer.

7. Liability and Limitations
7.1. General: The Company’s liability is limited by the terms and conditions of the actual carriers and conventions used (e.g., Warsaw Convention, CMR Convention, Hague-Visby Rules). Where no international convention applies, the following shall govern.
7.2. Limitation: The Company’s liability for loss, damage, or delay is limited to [e.g., AED 20 per kilogram] of the affected goods, or [e.g., AED 5,000] per shipment, whichever is lower, unless:

• The Customer declares a higher value for the Shipment in writing before transit.

• The Customer pays an additional ad-valorem charge as determined by the Company.
  7.3. Exclusions: The Company shall not be liable for any loss or damage arising from:

• Acts of God, war, public enemies, or terrorism.

• Inherent vice or nature of the goods.

• Insufficient or improper packing or labeling by the Customer.

• Compliance with the instructions of the Customer.

• Strikes, riots, civil commotions, or government actions.

8. Claims
Any claim for loss, damage, or delay must be notified to the Company in writing within [e.g., 14 days] of delivery (or the date when delivery should have occurred for delay claims). No claim shall be admissible if legal proceedings are not commenced within [e.g., 9 months] from the date of the event giving rise to the claim.

9. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to earthquakes, floods, pandemics, embargoes, wars, acts of government, or severe weather.

10. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates, and the courts of the Emirate of Dubai shall have exclusive jurisdiction to settle any disputes.

11. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12. Entire Agreement
These Terms and Conditions, together with any written service order or quotation, constitute the entire agreement between the Company and the Customer.

13. Contact Information
Eastern Touch Freight LLC
Address: Office # 206-02 Acico Gulf Real Estate L.L.C Area Port Saeed
Email: info@easterntouchfreight.com
Phone: +971 50 165 7606