Eastern Touch Freight LLC – Privacy Policy

Last Updated: 12 Sep 2025

1. Introduction
Eastern Touch Freight LLC (“we,” “us,” “our,” or “Company”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cargo and freight services, visit our website: www.easterntouchfreight.com, or interact with us.

By engaging our services, you consent to the data practices described in this policy.

2. Information We Collect
We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, company name, job title, passport copy, Emirates ID copy.
• Business Transaction Information: Shipping details (origin, destination, contents, value, weight), pickup/delivery addresses, recipient consignee details, payment information (including bank details for wire transfers).
• Technical Data: IP address, browser type, operating system, pages visited on our website, and other diagnostic data collected via cookies and similar technologies.

3. How We Use Your Information
We use the information we collect for the following purposes:

• To provide, operate, and maintain our freight and cargo services.
• To process your shipments, manage quotations, and arrange logistics.
• To communicate with you, including sending service updates, tracking information, and invoices.
• To manage our relationship with you and provide customer support.
• For internal record keeping and administrative purposes.
• To comply with legal and regulatory obligations, including UAE customs and security regulations.
• To improve our website, services, and marketing efforts.

4. Legal Basis for Processing (Under UAE PDPL)
We process your personal data based on one or more of the following legal grounds:

• Necessity for the performance of a contract with you.
• Compliance with a legal obligation to which we are subject.
• Your explicit consent, which you can withdraw at any time.
• Our legitimate business interests, which do not override your fundamental rights.

5. How We Share Your Information
We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., carriers, warehousing companies, customs brokers, IT service providers, payment processors).
• Business Partners: Airlines, shipping lines, trucking companies, and other logistics partners necessary to complete your shipment.
• Government Authorities: Where required by law, such as with UAE Customs, Ports Authorities, or other regulatory bodies.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Data Transfers
Given the global nature of freight services, your personal data may be transferred to, and processed in, countries outside the UAE. We will ensure that any such transfer is conducted in compliance with applicable data protection laws and that appropriate safeguards are in place.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Data Protection Rights
Under the UAE PDPL, you may have the right to:

• Access and receive a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Request deletion of your personal data (subject to certain conditions).
• Object to or restrict our processing of your data.
• Withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

9. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Retention periods are determined by the nature of the data and the legal obligations we are under.

10. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Eastern Touch Freight LLC
Address: Office # 206-02 Acico Gulf Real Estate L.L.C Area Port Saeed
Email: info@easterntouchfreight.com
Phone: +971 50 165 7606